Shipping and Returns
Shipping Rules when ordering from insideFPV
- In case of one or more defective products, in your order, please register a single complaint as the return/replacement will be arranged only once.
- Customers are advised not to accept tampered or damaged shipments.
- Order cannot be cancelled once placed.
- We ship all of our packages to the shipping agency. From there the courier is then delivered to the destination address as soon as possible. If you have any special request for shipping/packaging/courier options, please feel free to mail us.
- A Tracking ID will be provided next working day after the package has been shipped.
- Hostel Addresses are not accepted :: Because the security officials at hostels don’t allow courier delivery to pass through and the hostels may not permit the use of drones, we do not allow orders to be shipped to hostels. Please provide a proper individual address. If the shipping address is provided for college hostel & the order goes through WILL NOT BE RESPONSIBLE.
Where is my shipment?
If you want to get an idea of the status of your product, log in to your insideFPV account and look at your order history. Each order will show if it was shipped and/or provide a tracking link, if available, given your selected shipping methods. If your order status shows shipped but you do not see tracking that means your order is packaged and will be shipped shortly. If your status is processing it means that we have received your order and will be shipping as soon as possible.
How long until my order ships?
You should plan for at least 1 business day from the time your order is placed until it is shipped. While we do our best to get all in-stick orders that are placed before 1:00pm IST shipped out on the same day, we cannot always guarantee in such a short processing time. Please also keep in mind that the number of days refers to working days, that is, Monday to Friday.
Confirmed orders will be shipped within 24 to 48 working hours. Once shipped, they’ll be delivered to you within 2-5 working days. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability and courier partner’s delivery time & location.
insideFPV guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 2 days time (From the date of order delivery) to report the complaint kindly raise a ticket from the website by clicking on support page.
Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide replacement, we will issue 100% refund.
Furthermore, no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. insideFPV reserves the right to take the final decision on all refund request.
Returns on Plug and Fly Drones
Plug and Fly Drones built and sold by insideFPV carry 2 days return policy incase of manufacturing defects that will be decided by insidefpv to take a action or return or replacement, if not replacement will be provided for the defects in the drone and new drone will be shipped after we receive the defected drone from the customer. In the occurrence of a malfunction, insideFPV will repair or replace it with an original or similar model. If a replacement model is not available, a refund will be issued instead. insideFPV holds the right to refuse any return which shows signs of; modification, fire/water damage, electrical short, or general misuse.
- Request a Return/Exchange online by filling the contact form.
- Once the return request is accepted we will send you a return label if the returned product is defective. Tracking ID is required when returning new and unwanted items.
- Please allow 3-5 business days for processing once your order arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
- A refund will be issued to the customer once approved by an insideFPV representative.
- Order will not be cancelled unless a wrong or defective product has been delivered.
All returns and exchanges are at the discretion of insideFPV. Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing material.
If an item you received from insideFPV is deemed to be inoperable or faulty (“Faulty Item”) due to a manufacturing defect, insideFPV may replace or repair that item at its sole discretion, if it is deemed by insideFPV that the fault is indeed due to a manufacturing defect by insideFPV and not user misuse including construction error.
If replacement is accepted, Rs.200 shipping and handling charges will be deducted with the credit note generated of the balance amount.
Canceling An Order:
You want it canceled? You can ask us on +911204425241 or fill the contact form to cancel your order or to update an address. Customer Service will get back to you by email within one business day regarding your request.
Only orders that are still in status “Pending” or “Payment Verification” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. In some cases Order cancellation may attract 5% bank charges or Rs.200 shipping and handling charges depending on the payment methods used by customer.(It is because most of payment gateway providers collect their Commission even though order cancelled and refunded.).
Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. insideFPV reserves the right to take the final decision on all refund request.