PRIVACY POLICY

insideFPV Ventures Private Limited (hereafter “insideFPV”, “Company”, “we”, “our”) is committed to protecting the privacy of its website and application visitors and users (hereafter “Visitors,” “Users,” “you,” or “your”) who access insidefpv.com or our mobile application (hereafter collectively referred to as the “Website”), and those who interact with our services, products, or systems that link directly to this Policy.

We aim to provide a safe, trusted, and enjoyable environment.
By using the Website or our Services, you explicitly consent to the collection, storage, use, and disclosure of your personal information in accordance with this Policy and our Terms & Conditions.

1. SCOPE OF THIS POLICY

This Privacy Policy describes:

The information that insideFPV collects through the Website or otherwise, which is hosted and operated from India.
The information collected from customers, employees, suppliers, business partners, third-party service providers, or vendors.
The use and role of cookies, advertisement pixels, and similar technologies.
The rights of the Data Principal and obligations of insideFPV as a Data Fiduciary under the Digital Personal Data Protection Act, 2023.
Our security practices and grievance redressal mechanisms.
Removal of data of children or minors upon notice.

Visitors and Users are advised to read this Policy before using the Website.
If you do not agree, you should discontinue use of the Website and Services.

2. INFORMATION WE COLLECT

2.1 Personal Information

insideFPV collects Personal Information, defined as information that can identify an individual.

You are not ordinarily required to register or provide information to browse our website.
We collect Personal Information only when voluntarily provided, including but not limited to:

Name
Phone number
Email address
Postal address
Payment & billing information
Product purchase/order details
Government IDs in lawful situations (GST, PAN, etc.)
Any other information shared via forms, support tickets, or communication channels

We may collect Personal Information when you:

Place an order;
Communicate with us;
Sign up for newsletters, promotions, or product launches;
Contact us about partnerships, business opportunities, or investments;
Register for training, demos, webinars, or user programs.

2.2 Automatically Collected Information

When you browse our website or app, we automatically collect:

IP address
Browser type & version
Device identifiers
Operating system details
Website analytics
Session behaviour & pages visited
Clickstream & browsing patterns
Cookies and tracking identifiers

This is essential for:

Website functionality
Fraud prevention
Service analytics
Improving UX and performance
Marketing attribution

3. WHAT WE DO WITH YOUR INFORMATION

When you purchase from our Website or interact with our platform, we may use your personal information to:

Process orders and fulfill transactions;
Deliver products and provide post-sale support;
Verify identity or payment;
Provide invoices and shipping updates;
Customize user experience;
Maintain records for compliance;
Contact you via email, WhatsApp, SMS, phone, or push notifications;
Improve product offerings;
Promote discounts, sales and product announcements;
Onboard you into after-sales, warranty, servicing, training, or B2B workflows.

When you provide us personal information for a transactional purpose, you explicitly consent to being contacted via WhatsApp, SMS, email, or phone for updates related to that transaction.

4. HOW WE GET CONSENT

4.1 Explicit and Affirmative Consent

Consent is considered affirmative when you:

Submit a form
Subscribe to updates
Agree to marketing preferences
Provide information voluntarily
Tick a checkbox
Click “I Agree” or similar

4.2 Secondary (Marketing) Consent

If we use your information for marketing or non-transactional reasons, we will:

Ask you directly for expressed consent

You may withdraw consent at any time by emailing:
📧 contact@insidefpv.com

5. RIGHTS OF THE DATA PRINCIPAL (DPDP ACT 2023)

You have the right to:

Access your personal data
Correct inaccurate or misleading data
Delete personal data (unless retention is legally required)
Withdraw consent
Nominate someone in case of disability or death
File grievances regarding misuse or breach

To exercise your rights, email:
📧 contact@insidefpv.com

We may request identity verification before acting.

6. OBLIGATIONS OF THE DATA FIDUCIARY

insideFPV will:

Process personal data lawfully and transparently;
Use personal data only for legitimate, necessary, or consented purposes;
Implement technical and organisational safeguards;
Maintain logs and security controls;
Limit access to authorised personnel;
Store data only as long as needed;
Not sell or trade personal information;
Report material breaches when legally required;
Ensure age-appropriate protections.

7. DISCLOSURE

We may disclose personal information:

To comply with court or legal requirements;
To protect safety, rights or property;
To prevent fraud or abuse;
To service providers (payment, logistics, cloud hosting).

8. PAYMENT PROCESSING

If you choose a direct payment gateway:

Customer payment data may be stored temporarily to complete transactions.
The platform follows PCI-DSS security standards.

All payment gateways comply with PCI-DSS, managed by the PCI Security Standards Council (Visa, Mastercard, American Express, Discover etc.).

9. THIRD-PARTY SERVICES

Certain third-party service providers may access necessary information to perform contracted services (payments, shipping, analytics, hosting).

These providers have their own privacy policies and may operate in different legal jurisdictions.

Once redirected off our Website, you are governed by the third-party’s policies, not ours.

10. COOKIES & TRACKERS

We use cookies, heatmaps, analytics, and session tracking technologies, including (not limited to):

Google Analytics
WordPress Statistics
Hotjar
Facebook Pixel
Microsoft Advertising
AdRoll
Google Ads Remarketing
Google Tag Manager
Help Scout
AWS & Algolia
New Relic

You may disable cookies in your browser. Some features may not function without them.

11. HOSTING, INFRASTRUCTURE & MONITORING PROVIDERS

We may process data using:

WordPress.com
Amazon Web Services
Algolia
Hotjar
New Relic

Their usage is strictly limited to service enablement, analytics and platform reliability.

12. SECURITY

We take commercially reasonable precautions to protect information from:

Loss
Misuse
Unauthorized access
Alteration
Destruction

We use:

SSL encryption during transactions
AES-256 encryption where applicable
Firewalls and IP-filtering
PCI-DSS compliant payment systems

No method is 100% infallible, but we follow industry standards and legal norms.

13. MINORS & CHILD USERS

insideFPV does not knowingly collect data from children below the age of 18.

If we discover such collection or are notified: We will promptly delete the information and disable related accounts.

Parents/guardians may contact:
📧 contact@insidefpv.com

14. LINKS

External websites are not controlled by insideFPV. We encourage you to review their respective privacy policies.

15. DATA RETENTION

We retain data only:

As long as necessary to fulfil the intended use, OR
As required by applicable law, finance, or taxation.

Data no longer required will be deleted or anonymized.

16. BREACH NOTIFICATIONS

If any material breach occurs, we will:

Notify impacted users, and
Notify regulators where mandated by applicable law.

17. CHANGES TO THIS POLICY

We reserve the right to modify this Policy. Updates become effective upon being posted on our Website.

18. GRIEVANCE REDRESSAL

For privacy concerns, rights requests, or disputes:

Email: contact@insidefpv.com

19. GOVERNING LAW

This Policy is governed by the laws of India. Courts in Surat, Gujarat shall have exclusive jurisdiction.

Privacy Policy