Who is insideFPV and what does it specialize in?
insideFPV is a pioneering drone company that caters to a diverse range of sectors, providing drones for Consumers, Agriculture, and innovating solutions for Defence across various altitudes.
How does insideFPV stand out in the drone industry?
insideFPV is recognized as India's first company to offer Plug and Fly FPV drones. This innovative approach simplifies the drone flying experience, making it easy, convenient, and safe for customers.
What makes insideFPV's drones unique for Consumers?
Our consumer drones are designed to deliver an exhilarating flight experience for users of all levels. From beginners to experienced pilots, insideFPV drones offer cutting-edge technology and reliability.
What payment methods do you accept?
We accept the following forms of payment: UPI/ Credit/ Debit/ ATM Cards/ Net Banking/ EMI (Easy Installments)
How to proceed with payment?
Once the order is added into the cart, you can select the mode of payment and proceed with same.
Can I register multiple complaints for defective products in a single order?
No, please register a single complaint for one or more defective products in your order. The return or replacement will be arranged only once for all reported issues.
What should I do if I receive a tampered or damaged shipment?
We strongly advise customers not to accept tampered or damaged shipments. If you encounter any issues, please refuse the delivery and contact our customer support
Is it possible to cancel my order once it's been placed?
No, orders cannot be canceled once they have been placed. Please review your order carefully before confirming the purchase.
How does the shipping process work at insideFPV?
We ship all packages to the shipping agency, which then handles the courier delivery to the destination address. If you have specific requests for shipping, packaging, or courier options, please contact us via email before placing your order.
When will I receive my Tracking ID after placing an order?
A Tracking ID will be provided the next working day after your package has been shipped. You can use this ID to track your order through the shipping carrier's website.
Can I request a specific courier service for my order?
By default, we use standard courier services for our shipments. If you have specific courier preferences, please contact us via email with your request, and we will do our best to accommodate it.
What should I do if I have a special request for shipping or packaging?
If you have any special requests regarding shipping, packaging, or courier options, please email us before placing your order. We will work to fulfill your specific requirements to the best of our ability.
Are there any shipping restrictions or considerations for lithium polymer batteries?
Please be aware of shipping regulations for lithium polymer (LiPo) batteries. If you have concerns or questions, feel free to contact our customer support for guidance on shipping restrictions to your location.
Can I modify my order's shipping address after it has been placed?
Unfortunately, we cannot modify the shipping address once an order is confirmed. Please double-check and ensure the accuracy of your shipping information before completing the purchase.
Do you offer expedited shipping options?
Currently, we offer standard shipping options. If you have urgent shipping requirements, please contact our customer support team, and we will do our best to assist you.
Is there a warranty for products damaged during shipping?
Yes, if your product is damaged during shipping, please contact our customer support immediately. We will guide you through the process of filing a claim with the shipping carrier and arranging for a replacement.
Can I request a specific delivery time for my order?
Unfortunately, we cannot accommodate specific delivery time requests. The shipping carrier will deliver the package based on their standard delivery schedules.
Can I refuse a package if I notice any issues upon delivery?
Yes, if you notice any issues with the package upon delivery, such as tampering or damage, we recommend refusing the delivery. Please contact our customer support to report the issue and arrange for further assistance.
ORDER STATUS AND RETURNS
How can I check the status of my order?
Log in to your insideFPV account and visit your order history. Each order will display its shipping status and provide a tracking link if available, based on your selected shipping methods.
What does it mean if my order status is "shipped" without a tracking link?
If your order status shows "shipped" without a tracking link, it means your order is packaged and will be shipped shortly. Tracking information may become available after the package has been dispatched.
How long does it take for an order to be shipped once it's placed?
While we aim to ship all in-stock orders placed before 2:00 pm IST on the same day, please plan for at least 1 business day from the order placement until it is shipped. Processing times may vary based on order volume.
When will confirmed orders be shipped?
Confirmed orders will be shipped within 24 to 48 working hours. Once shipped, delivery is estimated to take 2-5 working days, but this may vary based on the customer’s location, shipping destination, product availability, and courier delivery times.
What is insideFPV's return policy?
insideFPV guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 2 days time (From the date of order delivery) to report the complaint kindly raise a ticket from the website by clicking on support page.
Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide replacement, we will issue 100% refund.
Furthermore, no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. insideFPV reserves the right to take the final decision on all refund request.
Can I return a product that has been opened or used?
No, if the product has been opened, used, or damaged, return options will not be offered. Please ensure the product is in new, unopened condition for a valid return.
Is there a restocking fee for repackaged items?
Yes, if the item is in brand new condition but requires repackaging, a 25% restocking fee will be applied.
Are shipping costs refunded for unwanted products?
No, insideFPV does not refund the shipping cost for unwanted products. It is recommended to choose a return shipping method with tracking.
What conditions are required for returning new and unused products?
Items must be brand new with no signs of use. The packaging needs to be undamaged and fully intact, including all accessories, cables, batteries, manuals, etc. Proof with high-quality photos or a video showing the item in new condition is required.
What if the warranty seal(s) on the packaging is broken?
Warranty seal(s) need to be intact on the packaging. If the seal is broken, the return may not be accepted.
What happens if the returned item is not in new and unused condition?
If the item is returned, and it is not in new and unused condition, or if included accessories are missing, the return will not be completed. The item will be returned to the customer
RETURN AND EXCHANGE PROCESS
How can I request a return or exchange?
You can request a return or exchange by filling out the contact form available on our website. Provide the necessary details, and our team will guide you through the process.
How long does it take to process a return once it arrives at your facility?
Please allow 3-5 business days for processing once your return arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.
What happens after I submit a return request?
Once the return request is accepted, we will send you a return label if the product is defective. For new and unwanted items, you will need to arrange return shipping to us. A Tracking ID is required for returning new and unwanted items.
When will a refund be issued for an approved return?
A refund will be issued to the customer once the return is approved by an insideFPV representative.
Can I cancel my order?
Orders will not be canceled unless a wrong or defective product has been delivered. Please carefully review your order before confirming the purchase.
What factors are considered in approving returns and exchanges?
All returns and exchanges are at the discretion of insideFPV. Factors such as the condition of the returned item and the reason for return are taken into consideration.
Does insideFPV reimburse return shipping costs?
Reimbursement for the return shipping cost applies only to the actual shipping cost or postage. It does not include the cost of shipping or packing materials.
How do I provide the Tracking ID for returning new and unwanted items?
When returning new and unwanted items, a Tracking ID is required. Please include this information when submitting your return request or provide it promptly to our customer support team.
What if the returned product is defective?
If the returned product is defective and your return request is accepted, we will provide a return label for your convenience.
Is there a timeframe for requesting a return or exchange?
It's recommended to request a return or exchange within our specified return policy duration. Please refer to the return policy for the applicable timeframe.
Can I exchange an item for a different product or model?
Exchanges are considered on a case-by-case basis. Contact our customer support team to discuss the possibility of exchanging your item for a different product or model.
What if I receive the wrong or defective product?
If you receive the wrong or defective product, contact our customer support immediately, and we will guide you through the return and replacement process.
Can I cancel my order after it's been placed?
Orders are processed immediately after placement, and it may not be possible to cancel them. If you wish to cancel, please contact us through WhatsApp or call us at +911204425241 or fill out the contact form promptly
What are the specific conditions for order cancellation?
Cancellation of an order may be possible under very specific conditions after stringent verification of proofs. We advise customers to exercise caution while placing orders.
How can I initiate the cancellation process?
If you wish to cancel your order, please contact us via email contact@insidefpv, call us at +91 1204425241, or fill out the contact form on our website.
What happens after I request order cancellation?
Once approved for cancellation, we will require your bank details/ UPI for the refund process. The invoice amount minus the CCAVENUE CHARGES shall be refunded.
Why may cancellation be possible under specific conditions?
Cancellation may be allowed under specific conditions to ensure fairness and accuracy. This is subject to stringent verification of proofs to maintain the integrity of the order cancellation process.
What if I've already been charged for the order?
If you've already been charged for the order, the refund process will be initiated after approval. The refund will be the invoice amount minus the CCAVENUE CHARGES.
How long does it take to process a refund after order cancellation?
The refund process will be initiated promptly after approval. The actual time for the refund to reflect in your account may vary based on your banking institution. Average duration will be between 12-13 business days.
What should I provide during the cancellation request?
Please provide order details and any relevant information during the cancellation request. This will assist in the verification process.
Why do you request caution while placing orders?
We request our dear customers to exercise caution while placing orders to avoid unnecessary cancellations and to ensure a smooth and efficient shopping experience.
What is the range of your drones?
The range of our drones varies, but on average, they can operate effectively within a range of 6 to 10 kms.
What is the average flight time of insideFPV drones?
The flight time varies depending on the model and battery configuration. On average, our FPV drones provide flight times of 30 minutes, optimized for high-speed and agile flying.
Can I fly InsideFPV drones indoors?
Yes, our drone is designed for both indoor and outdoor use. However, it's important to follow safety guidelines, and terms & conditions.
Do you offer customization options for your drones?
We currently offer a range of customizable features for certain models. The customization options are available on product’s web page itself
What kind of cameras do FPV drones come with?
Our drones are equipped with high-quality cameras suitable for various purposes, including 720p and 810p in analog models and 1080p and 4K in digital models for photography and videography.