Frequently Asked Questions

insideFPV is a pioneering drone company that caters to a diverse range of sectors, providing drones for Consumers, Agriculture, and innovating solutions for Defence across various altitudes.

insideFPV is recognized as India's first company to offer Plug and Fly FPV drones. This innovative approach simplifies the drone flying experience, making it easy, convenient, and safe for customers.

Our consumer drones are designed to deliver an exhilarating flight experience for users of all levels. From beginners to experienced pilots, insideFPV drones offer cutting-edge technology and reliability.

We accept the following forms of payment: UPI/ Credit/ Debit/ ATM Cards/ Net Banking/ EMI (Easy Installments)

Once the order is added into the cart, you can select the mode of payment and proceed with same.

No, please register a single complaint for one or more defective products in your order. The return or replacement will be arranged only once for all reported issues.

We strongly advise customers not to accept tampered or damaged shipments. If you encounter any issues, please refuse the delivery and contact our customer support
immediately.

No, orders cannot be canceled once they have been placed. Please review your order carefully before confirming the purchase.

We ship all packages to the shipping agency, which then handles the courier delivery to the destination address. If you have specific requests for shipping, packaging, or courier options, please contact us via email before placing your order.

A Tracking ID will be provided the next working day after your package has been shipped. You can use this ID to track your order through the shipping carrier's website.

By default, we use standard courier services for our shipments. If you have specific courier preferences, please contact us via email with your request, and we will do our best to accommodate it.

If you have any special requests regarding shipping, packaging, or courier options, please email us before placing your order. We will work to fulfill your specific requirements to the best of our ability.

Please be aware of shipping regulations for lithium polymer (LiPo) batteries. If you have concerns or questions, feel free to contact our customer support for guidance on shipping restrictions to your location.

Unfortunately, we cannot modify the shipping address once an order is confirmed. Please double-check and ensure the accuracy of your shipping information before completing the purchase.

Currently, we offer standard shipping options. If you have urgent shipping requirements, please contact our customer support team, and we will do our best to assist you.

Yes, if your product is damaged during shipping, please contact our customer support immediately. We will guide you through the process of filing a claim with the shipping carrier and arranging for a replacement.

Unfortunately, we cannot accommodate specific delivery time requests. The shipping carrier will deliver the package based on their standard delivery schedules.

Yes, if you notice any issues with the package upon delivery, such as tampering or damage, we recommend refusing the delivery. Please contact our customer support to report the issue and arrange for further assistance.

Log in to your insideFPV account and visit your order history. Each order will display its shipping status and provide a tracking link if available, based on your selected shipping methods.

If your order status shows "shipped" without a tracking link, it means your order is packaged and will be shipped shortly. Tracking information may become available after the package has been dispatched.

While we aim to ship all in-stock orders placed before 2:00 pm IST on the same day, please plan for at least 1 business day from the order placement until it is shipped. Processing times may vary based on order volume.

Confirmed orders will be shipped within 24 to 48 working hours. Once shipped, delivery is estimated to take 2-5 working days, but this may vary based on the customer’s location, shipping destination, product availability, and courier delivery times.

insideFPV guarantee to provide accurate descriptions and high quality product as mentioned in the website. In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 2 days time (From the date of order delivery) to report the complaint kindly raise a ticket from the website by clicking on support page.

Our technical team will verify the submitted details visually and will issue RMA number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide replacement, we will issue 100% refund.

Furthermore, no warranty will apply if the product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. insideFPV reserves the right to take the final decision on all refund request.

No, if the product has been opened, used, or damaged, return options will not be offered. Please ensure the product is in new, unopened condition for a valid return.

Yes, if the item is in brand new condition but requires repackaging, a 25% restocking fee will be applied.

No, insideFPV does not refund the shipping cost for unwanted products. It is recommended to choose a return shipping method with tracking.

Items must be brand new with no signs of use. The packaging needs to be undamaged and fully intact, including all accessories, cables, batteries, manuals, etc. Proof with high-quality photos or a video showing the item in new condition is required.

Warranty seal(s) need to be intact on the packaging. If the seal is broken, the return may not be accepted.

If the item is returned, and it is not in new and unused condition, or if included accessories are missing, the return will not be completed. The item will be returned to the customer

You can request a return or exchange by filling out the contact form available on our website. Provide the necessary details, and our team will guide you through the process.

Please allow 3-5 business days for processing once your return arrives at our facility. Items requiring extensive testing could take up to 7-14 business days.

Once the return request is accepted, we will send you a return label if the product is defective. For new and unwanted items, you will need to arrange return shipping to us. A Tracking ID is required for returning new and unwanted items.

A refund will be issued to the customer once the return is approved by an insideFPV representative.

Orders will not be canceled unless a wrong or defective product has been delivered. Please carefully review your order before confirming the purchase.

All returns and exchanges are at the discretion of insideFPV. Factors such as the condition of the returned item and the reason for return are taken into consideration.

Reimbursement for the return shipping cost applies only to the actual shipping cost or postage. It does not include the cost of shipping or packing materials.

When returning new and unwanted items, a Tracking ID is required. Please include this information when submitting your return request or provide it promptly to our customer support team.

If the returned product is defective and your return request is accepted, we will provide a return label for your convenience.

It's recommended to request a return or exchange within our specified return policy duration. Please refer to the return policy for the applicable timeframe.

Exchanges are considered on a case-by-case basis. Contact our customer support team to discuss the possibility of exchanging your item for a different product or model.

If you receive the wrong or defective product, contact our customer support immediately, and we will guide you through the return and replacement process.

Orders are processed immediately after placement, and it may not be possible to cancel them. If you wish to cancel, please contact us through WhatsApp or call us at +911204425241 or fill out the contact form promptly

Cancellation of an order may be possible under very specific conditions after stringent verification of proofs. We advise customers to exercise caution while placing orders.

If you wish to cancel your order, please contact us via email contact@insidefpv, call us at +91 1204425241, or fill out the contact form on our website.

Once approved for cancellation, we will require your bank details/ UPI for the refund process. The invoice amount minus the CCAVENUE CHARGES shall be refunded.

Cancellation may be allowed under specific conditions to ensure fairness and accuracy. This is subject to stringent verification of proofs to maintain the integrity of the order cancellation process.

If you've already been charged for the order, the refund process will be initiated after approval. The refund will be the invoice amount minus the CCAVENUE CHARGES.

The refund process will be initiated promptly after approval. The actual time for the refund to reflect in your account may vary based on your banking institution. Average duration will be between 12-13 business days.

Please provide order details and any relevant information during the cancellation request. This will assist in the verification process.

We request our dear customers to exercise caution while placing orders to avoid unnecessary cancellations and to ensure a smooth and efficient shopping experience.

The range of our drones varies, but on average, they can operate effectively within a range of 6 to 10 kms.

The flight time varies depending on the model and battery configuration. On average, our FPV drones provide flight times of 30 minutes, optimized for high-speed and agile flying.

Yes, our drone is designed for both indoor and outdoor use. However, it's important to follow safety guidelines, and terms & conditions.

We currently offer a range of customizable features for certain models. The customization options are available on product’s web page itself

Our drones are equipped with high-quality cameras suitable for various purposes, including 720p and 810p in analog models and 1080p and 4K in digital models for photography and videography.