Shipping and Returns
Replacement Policy
At insideFPV, we strive to ensure your satisfaction with our products. However, we understand that there may be instances where you may need to replace your drone. Please review our replacement policy outlined below:
- Complaint Window: Replacements will only be accepted if the customer has raised a complaint ticket within 2 days of receiving the product. Any complaints received after this period will not be eligible for replacement.
- Eligibility Criteria: The product will be eligible for the replacement under the following circumstances: If there is manufacturing defect or the product is damaged during transport, item mismatch or parts missing. The product should be accompanied by all original accessories and packaging while returning for replacement.
- Customer Responsibility for Damage: If the product is crashed or damaged by the customer, the customer will be responsible for bearing the service charge. This charge includes a convenience fee of Rs 700 plus 18% GST. If the return is initiated due to shipping damage, item mismatch, or missing parts, InsideFPV Drone Company will cover all the cost.
Process for Replacement:
- If the customer is eligible for replacement under our policy, please contact our customer service team within the specified complaint window.
- Our team will guide you through the necessary steps to initiate the replacement process.
- The customer is required to provide proof of damage/defect through photos/videos to our customer support team.
- Once your request is verified and approved, we will provide instructions for returning the damaged product
Replacement Authorization: Replacement requests will be subject to authorization by insideFPV. We reserve the right to refuse replacement if the conditions outlined in this policy are not met.
Refund Policy: Please note that replacements will be provided in the form of a replaced product or store credit, depending on availability and customer preference. Refunds will not be issued for eligible replacement requests.
Exclusions: This policy does not cover damages caused by misuse, neglect, accidents, or unauthorized modifications to the drone or any product bought from the store.
Return Policy
At InsideFPV Drone Company, we aim to provide our customers with the best products and services. We understand that there may be circumstances where you need to return a product. Please review our return policy outlined below:
Eligible Reasons for Return:
The returns will be accepted only if the product is unavailable, with us. In case of manufacturing defects that will be decided by insideFPV to take a action on return or replacement.
Return Window: Returns must be initiated within 2 days of receiving the product. Any return requests made after this period may not be accepted.
Return Process:
- To initiate a return, please contact our customer service team with details of your order and the reason for the return.
- Our team will guide you through the necessary steps to complete the return process.
- You may be required to provide photographic evidence of any shipping damage or item mismatch for our records
Refund Policy:
- Refunds will be issued once the returned product has been received and inspected by our team.
- A convenience charge of Rs 1000 will be deducted from the refund amount to cover processing and handling fees.
- Refunds will be processed back to the original payment method used for the purchase.
Exclusions:
- Returns will not be accepted for products that have been used, damaged due to misuse, or modified in any way.
- Returns will not be accepted for clearance or discounted items, unless they meet the criteria outlined in this policy.
Authorization: All return requests are subject to authorization by InsideFPV Drone Company. We reserve the right to refuse returns that do not meet the conditions specified in this policy.
By purchasing from InsideFPV Drone Company, you agree to abide by the terms and conditions of this return policy. If you have any questions or concerns regarding our policy, please contact our customer support team for assistance.
Brand Positioning
At InsideFPV, we redefine the skies with cutting-edge
technology and customized Ready to Fly FPV drones,
making us India's premier destination for immersive
aerial experiences. As a government-recognized startup under DPIIT and incubated by VITTBI, our expertise and innovation shine through. With a spotlight on Shark Tank India Season 2, we are trusted pioneers, delivering unrivaled performance, quality, and personalization for every flight.
Brand Voice
insideFPV Logo Variations
Logo (Primary)
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Our primary brand logo is shown in it’s native setting in the right, consisting of the symbol and the text elements.
The primary logo should be setup on the white background with text elements in black but it can also be used over a black background with the text elements in white color.
Logo (Secondary)
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Our secondary brand logo is shown in it’s native setting in the right, consisting of the symbol and the text elements.
The secondary logo should be setup on the white background with text elements in black but it can also be used over a black background with the text elements in white color.
Logo (Lettermark)
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The primary logo symbol may be isolated and used on its own in a variety of scenarios where the text elements are not needed or are deemed illegible.
LOGO Uses
Logo (Primary)
The placement of the logo is key to its impact and effectiveness. Always ensure that you leave the minimum ‘clear space’ to give it the breathing room it requires, whether that be coloured background, over a photo or a video. If the clear space is applied properly, the logo should never touch the content border of any graphic canvas, or contain any visual elements.
The minimum clear space is calculated based on the height of the uppercase ‘I’ from the ‘Inside’ text. In our case, the minimum clear space should the total x-height of the uppercase ‘I’ shown on the right diagram.
Logo (Secondary)
The minimum clear space for the secondary logo is also calculated based on the height of the uppercase ‘I’ from the ‘Inside’ text. In our case, the minimum clear space should the total x-height of the uppercase ‘I’ shown on the right diagram.
Logo (Lettermark)
The minimum clear space for the secondary logo is also calculated based on the height of the uppercase ‘I’ from the ‘Inside’ text. In our case, the minimum clear space should the total x-height of the uppercase ‘I’ shown on the right diagram.
insideFPV
Logo Usage
- Do not rotate the logo.
- Do not type out the logo text.
- Do not violate the clear space.
- Do not use gradients or shading.
- Do not reposition any logo elements.
- Do not adjust the transparency of the logo.
- Do not render under poor resolution or sharpness.
- Do not place the logo in any graphic shape or border.
- Do not use the text elements of the logo on their own.
- Do not change the size of the individual logo elements.
- Do not apply an outline effect any of the logo elements.
- Do not apply drop shadow, filters or any graphic effects.
- Do not use any foreign swatch on any of the logo elements.
- Do not stretch or alter the logo in any way, shape or form.
- Do not create repeating patterns with any of the logo elements.
- Do not place the logo over imagery or graphic that deem it illegible.
Brand Colors
Core Brand Colors
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Our color palette consists of two main swatches
in Black and Porcelain, accompanied by a suite
of hues of Alizarin. When designing for print, try
to ensure you test each color by printing out
proofs before sending it off for production. RGB
and CMYK values rarely match perfectly, and
always require some adjustments in each
individual scenario.
Defence & Agriculture
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The InsideFPV Defence & Agriculture color palettes
are shown in the right to be used when producing media for the respective domains. For example, when designing a sub-page on a website dedicating to Defence, the green colour will be used as the highlight and/or background color, alongside with the core Porcelain & Black. You are also free to use the tints/shades of these colors as well if required.
Fonts & Typography - Poppins
Primary Font
Typography is one of the most important parts of the brand voice, in a visual sense.
It must be meticulously executed with care according to proper specifications.
Our brand typeface is called Poppins.
The Bold & above weights should be used for all headlines and titles, sub-headlines and certain call-to-actions. It must never be set
in all caps unless forced to do so under a rare and specific media requirement.
The Medium & below weights should be used for sentences, paragraphs, labels and lists.
Poppins Bold
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz0123456789
The Quick Brown Fox Jumps Over The Lazy Dog
The Quick Brown Fox Jumps Over
The Lazy Dog
The Quick Brown Fox
Jumps Over The Lazy Dog
Poppins Medium
ABCDEFGHIJKLMN OPQRSTUVWXYZ abcdefghijklmnopqr stuvwxyz0123456789
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum
dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Spacing
Ensuring proper line and letter spacing when composing text blocks is another important element in brand typography.
When setting headlines and larger blocks of text, use a -20 tracking setting (letter spacing) and at the very most -80 tracking spacing.
Headlines set at larger sizes will require a larger tracker setting, whereas smaller sizes require a smaller tracker setting. This is left to the creator’s discretion. When setting body copy or descriptions, the default line and -20 letter spacing should be used.
The examples on the right show propper and improper spacing settings.
Headlines
The Quick Brown
Fox Jumps Over
The Lazy Dog
Body Copy
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure
dolor in reprehenderit in voluptate velit esse cillum
dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Legal
At insideFPV, we dedicate substantial resources to the protection and development of its intellectual property. Other than seeking registration of its logos and trademarks around the world, we enforce our rights against individuals who misuse our trademarks.
insideFPV’s trademarks are owned by insideFPV only and may be used as provided in the aforementioned guidelines or with insideFPV’s permission. List of a few of our trademarks can be found here. You may not register or use or otherwise claim rights in any insideFPV trademark, including as or as part of any service mark, tradename, trademark, company name, domain registration or username. You should not claim or use rights in any trademark in a way that is oddly similar to or dilutive of insideFPV’s trademarks, including as, or as any part of, a trademark. Do not use insideFPV’s trademarks for something that would be inconsistent with its Community Standards or Terms of Service.
We have the rights to revoke permission to use insideFPV’s trademarks at any time. insideFPV reserves the right to withhold the approval of content that it finds inconsistent with the insideFPV brand.